Refund Policy
We want learners to understand our online training services and the terms that apply to enrolment. Please read this Refund Policy carefully before making a payment for any training program.
Seven-Day Refund Request Window
For eligible online training purchases, a refund request may be submitted within seven calendar days of the purchase date, subject to the terms and conditions described below.
1. Overview
Real Estate Training provides online educational and training programs focused on professional skills such as real estate sales, lead management, client communication, WhatsApp marketing, email marketing, AI-assisted workflows, project research and related learning topics.
Our programs are intended to provide knowledge, instruction and learning resources. They are not a promise or guarantee of income, employment, leads, sales, rankings, business growth or any particular result.
This Refund Policy explains how a learner may request a refund for an eligible online training purchase. By making a payment, the learner should review this policy along with the applicable program description, terms of use and any specific written offer provided at enrolment.
2. Our Seven-Day Refund Policy
We offer a seven-day refund request window for eligible online training purchases. If you are not satisfied with your purchase, you may contact us to request a refund within seven calendar days from the purchase date.
- The request should be sent within seven calendar days of the payment date.
- Please use the email address associated with your enrolment or provide sufficient details to identify the transaction.
- Include the program name, purchase date and payment or transaction reference, if available.
- We may contact you if additional information is needed to verify the purchase.
- Approved refunds will be processed using the applicable payment-provider process, subject to its rules and timelines.
Where a specific program offer contains additional refund terms, those terms should be read together with this policy. Applicable consumer rights under law are not excluded by this page.
3. Refund Eligibility
To help us review a request efficiently, please ensure that:
- The request is submitted within the stated seven-day request window.
- The purchase can be identified from the information provided.
- The request relates to a payment made for a training program offered by Real Estate Training.
- You provide accurate details and cooperate with reasonable verification requests.
Each request will be reviewed based on the purchase details, the program's published terms and applicable law. We will communicate the outcome to the requester.
4. How to Request a Refund
To submit a refund request, please follow these steps:
- Send an email to connect@realestatetraining.casa within seven calendar days of purchase.
- Use the subject line “Refund Request – Online Training Program”.
- Mention your full name and the email address used during enrolment.
- Provide the name of the program, date of purchase and payment transaction ID or reference, if available.
- Briefly explain your request so our team can review it.
- Keep the payment confirmation or receipt until the request has been resolved.
Refund Request – Online Training Program
Please do not send passwords, card PINs, CVVs or other sensitive payment credentials by email.
5. Refund Review and Processing Time
After receiving a request, our team will review the details and may contact you if clarification is required.
- We will communicate the status or decision after reviewing the request.
- If approved, the refund will generally be initiated through the original payment method or the relevant payment-provider process where supported.
- The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider or other financial intermediary.
- If a payment provider requires additional verification, processing may take longer.
Any processing estimate communicated by our team is an estimate, not a guarantee of the date on which funds will appear in your account.
6. Online Training and Digital Access
Our services are delivered as online education and may include digital lessons, training sessions, learning resources or other materials, depending on the program purchased.
Before purchasing, please review the program description and confirm that the subject, format, fees and inclusions meet your expectations.
- Course format, access period, learning materials and support may differ by program.
- Access to third-party platforms or tools is included only where the specific offer expressly states so.
- We do not guarantee that every course will produce a specific commercial or professional outcome.
- Technical issues should be reported to our team with relevant details so we can help assess the issue.
Any refund request relating to digital access will be reviewed under the seven-day policy, the specific offer and applicable law.
7. Special Situations
Duplicate payments
If you believe you were charged more than once for the same purchase, contact us with the transaction references so we can investigate.
Incorrect payment or enrolment details
If you entered incorrect details or selected the wrong program, contact us as soon as possible. We will review the situation and explain the available options under the applicable terms.
Technical access issues
If you cannot access the training after purchase, contact us with the email used for enrolment and a description of the issue. We may ask for relevant screenshots or error details, but never ask you to share passwords or card security information.
Payment disputes
If you believe a transaction is unauthorised or incorrect, contact us and your payment provider promptly. Nothing in this policy limits rights or remedies available under applicable law.
8. Payment Provider and Third-Party Charges
Payments may be handled through a third-party payment provider, including Instamojo. Payment processing, refunds and the time required for funds to return may be subject to the provider's procedures and the relevant bank or payment instrument.
Any fee charged by a bank, card issuer, wallet, payment provider or other third party will be handled according to the applicable provider terms and law. We will not represent a third-party fee as refundable or non-refundable without a valid basis.
To make a payment or review the available payment page, visit:
Please verify the correct program, price and applicable terms before completing payment.
9. Changes to This Refund Policy
We may update this policy from time to time to reflect changes in our services, payment procedures or applicable requirements. The updated version will be published on this page with the revised effective date where appropriate.
Please review the policy before making a new purchase. Any changes will be subject to applicable law and will not remove rights that cannot lawfully be excluded.
10. Contact Us
If you have a question about this Refund Policy or wish to submit a refund request, contact us using the details below.
Refund Support
For refund requests, payment questions or online training access concerns, please contact our team.
F-99, Dilshad Garden, Delhi – 110095, India
Need Help With Your Purchase?
Contact our team with your program name and transaction reference.